Health Consultation
Pfizer health consultation
Doctors, health nurses, and other specialists are available to answer questions about sudden illnesses at night and on non-business days, physical and mental health, and childcare and long-term care concerns. No consultation fees or call charges apply. (Subcontracted to: T-PEC Corporation)
Enter the ID
Telephone number and official website are only
available to the Health Insurance Society members.
Prepare your insurance card and enter
the ID (eight-digit insurer number).
For telephone consultations: 24-Hour Health Consultation Service
(We also accept consultations on women’s health)
Toll free | |
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Hours | 24 hours a day, 365 days a year |
Access method | In addition to the toll-free number above, you may also reach us by email or chatbot
For email consultations, please see the online user guide here. |
Consultation examples |
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For mental health consultations: Mental Health Counseling Service
Toll free | |
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Hours |
For online consultations, click here |
Access method and consultation examples |
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For consultations from overseas: 24-Hour Expat Health Consultations
Health consultation for employees working or on business trips overseas and their families. It is also possible to consult with a specialist in Japanese while overseas. In addition, our doctors are able to help interpret Japanese into English in the event you are unable to accurately communicate your condition and symptoms to a local physician.*
- *We may be unable to offer interpretation services depending on the local medical environment.
- *Please note we are unable to examine you directly, and thus cannot provide medical instructions or diagnoses.
Hours | 24 hours a day, 7 days a week year-round (by telephone* or online) *International toll-free (World Free Phone) |
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Access method | Please see our User Guide. |
Scope of services |
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Consultation examples | Questions regarding your physical condition, health, and medical care / First aid / Stress and anxiety / Pregnancy, childbirth, and childcare consultations / Maintaining and promoting health / Lifestyle guidance for chronic diseases, etc. |
Second Opinion Service
If you are worried if your treatment is sufficient or are wondering if there are any other options, we can arrange for a second opinion to help you choose the treatment that is right for you. In addition to arranging an appointment with a specialist, we are also able to facilitate online or telephone consultations if you are unable to travel because of your living situation, medical condition, or other factors.
Medical Exam Arrangement Service
Should you require specialized treatment that is unavailable at your usual medical institution, we will find a facility in the T-PEC network offering the care you need and arrange for you to be seen there.
For both the Second Opinion Service & Medical Exam Arrangement Service:
Toll free | |
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Hours | Monday to Saturday 9:00-18:00 (excluding Sundays, holidays, and 12/31-1/3) |
Notes |
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Consultation examples |
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Pediatric emergency telephone consultation (Ministry of Health, Labour and Welfare)
Call a pediatrician or nurse for consultation if you are unsure how to deal with a sudden illness of your child during non-business days or at night or whether you should take your child to a hospital.
Tel | Abbreviated dialing ♯8000 (connects from mobile phone) |
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Official website | See below for the consultation hours and other details. About the pediatric medicine telephone consultation service (#8000) |