To have an Eligibility Verification Certificate, etc. issued or reissued

Health insurance cards are no longer newly issued or reissued since December 2, 2024. Use a Myna health insurance card.

Required documents:	Application Form for Issue/Reissue of Eligibility Verification Certificate
Applies to:	Insured persons and dependents who wish to have an Eligibility Verification Certificate issued (reissued) for the following reasons: Lost Individual Number Card In the process of renewing Individual Number Card Individual Number Card electronic certificate has expired Individual Number Card issued but not registered for use as a health insurance card No Individual Number Card issued Individual Number Card returned Support from a third party (e.g., caregiver) required to receive examinations and treatment with a Myna health insurance card Lost or damaged Eligibility Verification Certificate
Address inquiries to:	Your employer's HR section

Required
documents:

Applies to:

Insured persons and dependents who wish to have an Eligibility Verification Certificate issued (reissued) for the following reasons:

Lost Individual Number Card
In the process of renewing Individual Number Card
Individual Number Card electronic certificate has expired
Individual Number Card issued but not registered for use as a health insurance card
No Individual Number Card issued
Individual Number Card returned
Support from a third party (e.g., caregiver) required to receive examinations and treatment with a Myna health insurance card
Lost or damaged Eligibility Verification Certificate

Address inquiries to:

Your employer's HR section

To have the Notice of Eligibility Information reissued

Required documents:	Application Form for Reissue of Notice of Eligibility Information
Applies to:	Insured persons and dependents who wish to have the Notice of Eligibility Information reissued due to loss or damage
Address inquiries to:	Your employer's HR section
Notes:	The [medical care insurance eligibility information screen] registered on Mynaportal may be substituted for the Notice of Eligibility Information. (You can also download this in advance.)